Case details

X

Tax filing made easier for 1.7 million individuals

Client

IRAS

Category

🖥️
Web Project

Problem & Solutions

The current online tax form is a direct port from the paper form B-1. It is a large tax form that is already complicated on desktop and nearly impossible to translate onto a smaller viewport in its current form.

As such, we relooked at how e-Filing can done better while at the same time introduce the process of e-Filing on mobile.

Impact

01
Record e-Filing rate of 97%
02
More taxpayers file and pay taxes on time
03
Singaporean are able to file taxes from their mobile for the first time
04
Faster filing for user under Auto-inclusion Scheme

Involvement

📚
User Research
🛠️
Wireframes
👩‍💻
Moderated Usability Testing
👥
User Flow
🖌️
UI Design